All purchases are final and no refunds take place.

If you do not pick up your package it will be send back. Unfortunately we cannot get these parcels back so you will lose your order. We do not reship these orders.

This is why its crucial to look at your tracking information for International deliveries.

Please reach out to us so we can check the status of your order and see if there is anything wrong with it.

We try to package things as compact as possible so we often reduce the quantity of boxes and put double the amount in one box.

Please double-check before reaching out.

If we have forgotten to add items to your order we will credit you extra store credit and add extra free products on your next order in most cases. Refunds are applicable only to this type of situation.

Sometimes the specific brand ordered is out of stock and we substitute it with another comparable brand with the same active ingredient.

Was this not the case?

Please reach out to us and we will solve the issue as soon as we can.

Sometimes packages do not update but this does not mean they are lost/seized.

Packages can get stuck for 7-14 days on the same message for International Orders before they update.

Sometimes the website you are using to track your packages may show incorrect/incomplete information. For this reason we recommend checking your tracking code on multiple websites.
https://parcelsapp.com
https://www.17track.net/en

For International orders we send tracking codes and for USA Domestic only by request.

If you have not received your tracking code or you need your tracking code for your USA Domestic order then please reach out to us.

Sorry for the inconvenience, please reach out on our Live Chat or Telegram for a quicker support experience.